Delivery

Procedure

We deliver in Spain mainland and Balearic Islands (except Formentera). Delivery in Spain mainland is free. For shipments to the Balearic Islands, an additional cost is added and will appear during the purchase process. Beliani Spain does not deliver to the Canary Islands, Ceuta, Melilla, Andorra and Gibraltar. The delivery of goods is carried out by a carefully selected logistics service provider. We aim to make the delivery of your order as smooth and convenient as possible. Smaller items will be delivered by a parcel delivery service (e.g. DHL). Delivery by parcel service will always be carried out as soon as possible and without prior contact. Larger items will be delivered by a cooperating carrier. Delivery of all products is made to the curbside closest to the point where the carrier can drive his vehicle. If you assemble the furniture yourself, detailed instructions will be provided. If any defects or damages are detected during assembly, please contact our customer service team immediately.

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

Delivery Address

The order will be delivered to an address specified by you. This may differ from the invoice address, allowing you to request delivery to your office or to a friend.

Delivery Times

If the product is in stock, shipment will usually take up to 14 days after booking the payment. Unfortunately, it is not possible to specify an exact delivery date in advance. You will be asked to provide your phone number when placing your order, so that our logistics service provider can contact you prior to delivery in order to arrange a suitable delivery time. Smaller items delivered by a parcel delivery service will be delivered without a prior notice. If you are not at home, the parcel company will leave a name card with the phone number, allowing you to arrange a suitable date for a redelivery.

Assembly

At the customer's request, the cardboard box can be disposed of by the transporter during assembly. If the buyer wishes to return the furniture, all products must be disassembled, provided in the original box and made ready for pickup on the curb. The service is unavailable for subsequent deliveries for products that were not in stock at the time of the first delivery, or for warranty claims. Services rendered cannot be reimbursed.

Collection by the Customer

As our furniture is stored and send from various external warehouses, collection by a customer is not possible. All goods will be conveniently delivered to your home.

Returns

Goods not suitable for delivery via parcel post will be collected by our carriers within 14 days. It is your responsibility to return goods suitably prepared for shipping via parcel post. Our customer service team is ready to help if you have any questions regarding returns.

Right of Return for 365 Days

You have a right to return ordered items within 365 days. To learn more about this feature, please consult our Terms and Conditions here.

Return Address

Beliani ES
Am Twistelmoor 2
29649 Wietzendorf
Germany

Packaging & Inquiries

Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone - our customer service team is ready to help you. For more details, you can also check our T&C